Every product you buy is under the guarantee of Giftcandor. If you do not use the product you have purchased, you can return it as you received it within seven (7) days from the delivery date. Return the product with the product invoice, a petition or a return form including your order number. Do not receive the packages that you think are damaged during shipment. Open and check the product you received in front of the cargo authority. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received. The return of used and destroyed products is not accepted. The customer is obliged to return the product in the condition it was delivered to him, and in case of use, compensate the loss in the commercial value of the goods due to use. In cases where the products are returned, the shipping fee will be paid by the customer. Money transfer refunds will be made within 2 working days, Credit Card refunds will be made within 3 working days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card or to your bank to which you made the transfer. Refunds made in installment sales are reflected to your credit card as a plus balance every month by your bank.